EBSCO Help Contact Information

Ways to contact EBSCO for help with their subscription databases.

EBSCO Connection Problems

The options for solving connection problems to EBSCO:

EBSCO Technical support

    * Phone: Representatives are available Monday through Friday from 4 a.m. to 8 p.m., Saturday and Sunday from 9 a.m. to 5 p.m. (Eastern) at (800) 758-5995.

    * Online: http://support.epnet.com
         1. Make sure you read the FAQ Frequently Asked Questions first.

http://support.epnet.com/knowledge_base/detail.php?id=2950&t=h        

         2. Use the ?Ask Us? feature to submit any questions you have to an EBSCO technical support representative.
         3. Web E-mail updates
         4. Online Tutorials (Click on: Basic Searching for K-12 Libraries)

    * How to update your IP address:
          o Call Tech Support at (800) 758-5995, or
          o E-mail the new IPs to Tech Support

    * Join the EBSCO_Web email group to receive regular updated regarding EBSCO services.

EBSCO Sales and Account Support

Amy Mackey 1-800-653-2726 ext 347
School/Public Library Inside Sales Representative

Tony Larsen 1-800-653-2726 ext 493
Regional Sales Manager

Blake Albretsen 1-800-683-2726 ext 580
School & Public Library Representative

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